Position Title: Administrative Clerk
Reports to: Operations Manager
Type: Full-time, in-office
Start date target: Mid September
About the Role
Our growing employment and litigation law firm is looking for an Administrative Clerk to be the first point of contact for prospective and current clients. This is a high-visibility role at the front of the firm, you’ll be the calm, confident voice that callers hear when they’re often stressed, upset, or navigating a difficult moment in their professional life.
This is not a legal or paralegal role; it is a client-facing administrative position for someone who thrives on organization, communication, and keeping a busy office running smoothly.
Key Responsibilities
- Answer incoming calls and respond to inquiries with professionalism and warmth, particularly from clients who may be distressed or in high-stress situations
- Schedule and coordinate client consultations across multiple lawyers’ calendars
- Manage day-to-day office administration, including supply ordering and general upkeep
- Maintain accurate client intake records and ensure smooth handoff to the legal team
- Support the team with general correspondence, filing, and document organization
- Learn and apply firm-specific intake protocols and basic legal terminology (full training provided — no legal background required)
What We’re Looking For
- A confident, socially skilled communicator who can build rapport quickly over the phone
- Someone who stays composed and empathetic when clients are upset, anxious, or in crisis
- Strong organizational skills and comfort managing multiple calendars and priorities at once
- Reliable, detail-oriented, and able to take initiative on day-to-day office needs
- Prior experience in a front-of-office, client service, or administrative coordination role (legal experience not required)
- Genuine interest in being part of a small, busy, mission-driven team — not a stepping stone toward law school or paralegal certification
- Coaching and listening skills from someone very adapt with emotional intelligence.
What We Offer
- A supportive, collegial office environment with direct mentorship from senior staff
- Full training on legal terminology and firm procedures
- Comprehensive benefits package
- Compensation based on experience and qualifications
Blurb to go with the posting: (LinkedIn / Indeed-style)
Headline: We’re hiring! Administrative Clerk — be the first friendly voice our clients hear.
Our law firm is growing, and we’re looking for an Administrative Clerk to join our team as the welcoming first point of contact for new and existing clients.
This isn’t a legal role, it’s for someone who is genuinely great with people. You’ll answer calls, schedule consultations, and help keep our office running smoothly, often supporting clients who are going through a difficult or stressful time. If you’re calm under pressure, confident on the phone, and love being the person who makes someone’s day a little easier — we want to hear from you today.
No legal background needed. We’ll train you on the terminology and the process. What we can’t train is the warmth, confidence, and steadiness you bring to a tough phone call that’s what we’re looking for.
What you’ll do: 📞 Be the first voice clients hear — often during a hard moment 🗓️ Manage scheduling across our legal team 🗂️ Keep our office organized and running smoothly 🤝 Build trust quickly, every single call
What you bring: ✔️ Confidence and warmth on the phone ✔️ Strong organizational instincts ✔️ Composure when things get busy or emotional ✔️ A genuine interest in office and client coordination — not a law degree
If this sounds like you, we’d love to connect. Apply today at careers@marshalllaw.ca